Privacy policy

At Houseplants Family, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services. By using our site, you agree to the terms outlined below.

We collect personal information you provide to us during the checkout process or when subscribing to our newsletter. This may include your name, email address, phone number, shipping and billing addresses, and payment details. We also collect information automatically through cookies and analytics tools to improve user experience, monitor site performance, and understand customer behavior.

Your personal data is used to process orders, provide customer support, communicate updates, and improve our services. We may also use your information to send you promotional content or marketing offers, but only if you have opted in. You may unsubscribe at any time using the link provided in marketing emails.

We use trusted third-party providers to process payments, fulfill orders, and manage email communication. These providers have their own privacy policies and comply with data protection regulations. Your payment information is securely processed and is never stored on our servers.

We ship internationally and comply with data privacy laws applicable to global customers, including the General Data Protection Regulation (GDPR) for customers in the European Union. If you are located in a jurisdiction with specific privacy rights, you may contact us to access, correct, or request deletion of your personal information.

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We take reasonable precautions to protect your information, including the use of SSL encryption and secure systems.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

This policy may be updated occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated revision date.

If you have any questions or concerns regarding this policy or the way your personal information is handled, please contact us at houseplantsfamily@gmail.com.