Terms of service

Welcome to Houseplants Family. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchase or using any part of our site.

By placing an order through our website, you confirm that you are at least 18 years old or have obtained permission from a parent or legal guardian. You agree to provide accurate and current information and to keep your account details secure. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

All prices are listed in the currency selected by the user, and payments must be made in full at the time of purchase. We reserve the right to change pricing, product availability, or service offerings at any time without prior notice. Shipping times are estimates only and may vary depending on location, customs, or other external factors. We are not liable for any delays or losses caused by shipping carriers.

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Houseplants Family or its suppliers. You may not use, copy, reproduce, or distribute any part of the website without our express written permission.

Our return and refund policy applies as outlined on our Return Policy page. We do not accept returns for change of mind. Items damaged on arrival may be considered for return or replacement at our discretion. Customers are responsible for return shipping costs.

We do not guarantee that the website will be error-free, uninterrupted, or free of viruses. By using the site, you understand and agree that your use is at your own risk. We are not liable for any damages or losses resulting from the use or inability to use the website, including but not limited to loss of data, loss of business, or personal harm.

All users are expected to use the site lawfully and respectfully. We reserve the right to terminate access for anyone engaging in fraudulent activity, misuse of the website, or violation of these terms.

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from or related to these terms or your use of the website will be subject to the exclusive jurisdiction of the courts located in New South Wales.

We reserve the right to update or modify these terms at any time. It is your responsibility to review them periodically. Continued use of the website after changes have been posted constitutes your acceptance of those changes.

If you have any questions regarding these terms, please contact us at houseplantsfamily@gmail.com.